When surveying customers, make sure you get the questioning right. Optus Telecom in Australia got it wrong.
Check out the question below.
How would I answer if I received terrible service?
“Has the use of [product] prevented you from…..”
If you got bad service, you would expect to answer Yes, because the use of the product has prevented you from…..
But they’ve slipped the Yes in as the positive response. A cynic might say this was intentionally written this way. But if you are that clever, I’m sure you wouldn’t want to embarrass yourself.
Very confusing question and answers.
Easily fixed.
