It's almost impossible for your staff to conduct frequent detailed unannounced audits. It's expensive and draining to keep checking your stores and branches.
You may feel like your checklist processes are not being consistently completed or reported efficiently.
Our internal audit program will allow you to throw away the broad brush so you only use resources fixing things that are broken.
You’ll know exactly where your compliance gaps lie so you can reduce failures that could damage your brand reputation, identify inefficiencies, or simply ensure each site is ready to trade.
You give us your detailed site audit checklists.
We send our auditors to your sites, unannounced, using your checklist.
We handle all the reporting and track correction of breaches so you can be sure problems are being rectified.
If you would like to see if you qualify for a trial of 5 free site audits, click here.
Our qualified auditors will make covert visits to your stores to check those stores are operating to your legal and operational standards.
The auditors are a special category of Mystery Shopper with the qualifications and experience required to conduct industry-specific audits.
We can keep costs down by using our extensive database of shoppers around the country, thus eliminating travel costs.
The audits can be as short or long as you decide. Some audits are as short as a few minutes, while others can be extensive multi-hour evaluations.
We’ve conducted simple audits such as checking the fridge temperature in pop-up power drink promotional stands.
We’ve also conducted multi-day audits of casino complexes.
In some cases, the assignments are simple, and we can send any registered auditor.
However, for more complex jobs, we have several recruitment filters to apply, such as:
How are the auditors tested?
We have an internal qualification process called Tesctcaster. Testcaster provides an online exam and certification platform so we can quickly deploy specific subsets of auditors.
We train our staff and can train shoppers using webinars and other online tools. Our newest online tool is a new learning initiative called HSB University. HSBU is unique in Australia and developed through our global mystery shopping arm to ensure consistent base knowledge.
Finding compliance breaches is one thing, but you also need to track whether your team rectified the problem.
We created our Kaizen action reporting system to serve the audit industry.
We deliver the Kaisen action plan reporting on our Dragon reporting dashboard. It is a multi-level system you can customise with easy to use widgets.
You can also combine your compliance reporting with internal audits, mystery shopping and voice of the customer reporting.