Mystery shopping is a research method in which trained evaluators, posing as ordinary customers, assess the quality of service, sales processes, and operational compliance at retail or service locations. Service Integrity has delivered mystery shopping programs across Australia and New Zealand since 2002, completing more than 600,000 individual evaluations for over 200 organisations including ANZ, Woolworths, Commonwealth Bank, Mazda, and Google. The company holds MSPA Elite accreditation — the highest global recognition tier from the Mystery Shopping Providers Association — and directly manages offices in Sydney, Wollongong, Auckland, Shanghai, and Tokyo. Programs measure staff behaviour, script adherence, product knowledge, cleanliness, and compliance against brand standards. Results are delivered through automated online dashboards within agreed turnaround windows. Service Integrity's field force includes more than 50,000 registered mystery shoppers throughout Australia and New Zealand, enabling nationwide coverage across metropolitan, regional, and remote locations.

Internal audits

Internal Audits

Internal audits

It's almost impossible for your staff to conduct frequent detailed unannounced audits. Use our platform so your staff can internally audit compliance with your checklists.

Because there's no fairness to being exposed to unknown risks.

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Nobody should be frustrated that things are missed when they’re not looking
We've worked with Australia's biggest companies and largest global brands to help them track their compliance
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Guided compliance
Although internal audits are a self-managed process, we promise to guide you so you stay on track. We’ll help with design, fieldwork management, automated reporting, and your action plans.
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Precise outcomes

Our internal audit program will allow you to throw away the broad brush so you only use resources fixing things that are broken.

You’ll know exactly where your compliance gaps lie so you can reduce failures that could damage your brand reputation, identify inefficiencies, or simply ensure each site is ready to trade.

Get a Quote
Nobody should be worried that things are missed when you’re not looking
We've worked with Australia's biggest companies and largest global brands to help them manage their internal compliance risk.
Get a Quote
Guided compliance
Although internal audits are a self-managed process, we promise to guide you so you stay on track. We’ll help with design, fieldwork management, automated reporting, and your action plans.
Get a Quote
Precise outcomes

Our internal audit program will allow you to throw away the broad brush so you only use resources fixing things that are broken.

You’ll know exactly where your compliance gaps lie so you can reduce failures that could damage your brand reputation, identify inefficiencies, or simply ensure each site is ready to trade.

Get a Quote

The self-managed audit process

3 Step Plan

Step 1. Strategy

You give us your detailed site audit checklists.

Step 2. Execution

We program your checklists and map your processes onto our platform.

Step 3. Fieldwork

Your staff complete the internal audits using our mobile platform, using your criteria.

Step 4. Reporting

We handle all the reporting and track correction of breaches so you can be sure problems are being rectified.

Buy the setup, the infrastructure and all the reporting for as little as $4.00 per audit.

Purchase Here

If you would like to see if you qualify for a trial of 20 free site audits, click here.

Why use our internal audit platform?

You probably have staff (like regional managers) completing checklists in stores from time to time. Often, these checklists are completed on paper or Excel and require many resources to get collated.

Apart from the errors which can appear from transposition and moving files around, our clients tell us the biggest problem is that they can’t control that the audit checklists have taken place, nor the rectification of any problems solved.

How to use our internal audit platform.

We will set up your full audit checklist on our mobile device-ready platform. We design the checklists and processes based on your requirements. We will then deploy the checklist to your staff to review all stores per your timetable. We automatically collate the reports to ensure your team complete all checklists on time.

We automatically collate the reports and deliver them to your bespoke reporting dashboard.

We’ll guide you through the process.

You can use any free software lying around the internet; however, in our experience, these apps quickly run into problems.

  • Homegrown (or free) checklists are usually poorly constructed and give incorrect results
  • Free online software won’t provide store level access and store-level reporting. Everything gets lumped together, and everyone can see everyone else’s results.
  • It’s difficult to deploy the checklist to the field.
  • You won’t be able to track who’s done what.
  • You won’t be able to track remediation of the issues

We’ll guide you through the process.

Finding compliance breaches is one thing, but you also need to track whether your team rectified the problem.

We created our Kaizen action reporting system to serve the audit industry.

It will:

  • trigger actions based on specific overall scores
  • trigger actions based on particular events
  • classify non-compliance into varying levels of severity
  • provide a tracking system for the whole network
  • provide a tracked manager signoff process
  • report summarised and detailed results

Reporting

We deliver the Kaisen action plan reporting on our Dragon reporting dashboard. It is a multi-level system you can customise with easy to use widgets.

You can also combine your compliance reporting with internal audits, mystery shopping and voice of the customer reporting.

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