Most businesses rely on surveys to gauge customer satisfaction, but here’s the uncomfortable truth: surveys rarely tell the full story. Why? Two key reasons: 1.
We all know Google reviews can make or break a business. But here’s something less obvious: they’re often influenced by one thing many companies overlook—following
In the world of sales, everyone loves talking about the pitch, the product, and the price. But let’s get real—the biggest failure isn’t in the
In retail, we’re bombarded with buzzwords: latest products, competitive prices, and flashy marketing campaigns. But here’s the uncomfortable truth: none of that matters if the
We’ve all been there. You see a dip in customer satisfaction, a negative trend in feedback, or maybe even a drop in sales. What’s the
Here’s something that doesn’t get talked about enough in sales—the definitive next step. Whether you’re selling cars, tires, or even coffee, every interaction with a
You walk into a cafe. The decor is trendy, the service is friendly, but something feels off. Look closer—two lights are out, the shelves are
No one tells you about the 2:30 AM moments when you’re starting a business. You wake up in a panic, heart racing, wondering how you’ll
Most people think that customer satisfaction is the gold standard of business success. Don’t get me wrong—it’s important. But if you’re not focusing on compliance,
What separates the top businesses from everyone else? It’s not just the fancy branding or the latest tech. It’s something far simpler—and far more difficult
We often place certain professions on a pedestal—doctors, lawyers, and even priests—while brushing off others. But when it comes down to it, service is service,
How many times have you finished a meal and no one offers you dessert? It’s one of the most profitable parts of the restaurant business,
Let me tell you about one of my clients—they sell high-end luxury cars. Naturally, they assume that their ideal customers are people who walk into
Here’s how a 5 star store in Australia’s Rodeo drive turned into a disappointing mess. Fancy doesn’t automatically mean good service.
A video hotel mystery shop of the H Hilton Curio hotel. It’s almost excellent.
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