Stop Trying to Make Your Staff Love Their Job
You’ve heard the line. “Do what you love and you’ll never work a day in your life.” It gets thrown around a lot, especially by
14 June 2026
No Comments
You’ve heard the line. “Do what you love and you’ll never work a day in your life.” It gets thrown around a lot, especially by
I had a potential client call me recently. He wanted to evaluate what was going on with his sales staff. Why weren’t they converting? What
Ever looked at your Google reviews across your store network and wondered why some locations consistently get glowing feedback while others seem to attract complaints
I’ve had this conversation more times than I can count. A client comes to me and says, “Look, we’ve got a real problem at this
Can you really trust the people who are working for you? That question came up recently when a very old friend of mine tried to
If you sell big ticket items, here’s the uncomfortable truth most businesses don’t want to hear. You probably have no idea if your team is
If you sell through retailers, dealerships, travel agents or brokers, here’s the uncomfortable truth: You’re not the one selling your product. Someone else is. And
A comedian can’t get on stage and say, “laugh at me, I’m funny!”. They have to prove it. They have to tell jokes. But how
When you’re launching a new store, it’s easy to get swept up in the excitement. New branding. Fresh uniforms. Fully stocked shelves. You’re ready to
Let’s be honest. Industry awards can sometimes feel a bit fluffy. A lot of the time, they’re just badges. A bit of ceremony. Nothing wrong
The Right (and Wrong) Way to Roll Out Mystery Shopping Mystery shopping is one of the best ways to understand the real customer experience. But
When customers step into your restaurant, they don’t just judge you by your food. They judge you by the details—your service, the atmosphere, the overall
When it comes to mystery shopping, one of the most common questions I hear is: How many shops should we do? It’s a fair question—but
Launching a new store is exciting—and overwhelming. Whether it’s your second location or the start of a nationwide rollout, there’s one question that always comes
The Power of the Line Imagine walking past a luxury store with a queue stretching out the door. For some, it’s an inconvenience. For others,