How much does a store’s COVID practices affect buying behaviour? 82% of our 700 consumers polled said they’d change their buying behaviours if not confident
Research showing that 63% of people are not confident in crowded places
Sharing the results of a comprehensive consumer study into COVID-19 shopping behaviours and confidence.
Why did Australian retail sales drop 18% in March? The pantry peak and toilet paper peaks have passed. There’s not much left to buy. But
These are the latest state-by-state COVID-19 retail trading rules for Australia
Here are the real mystery shop results from a chain of fitness centres. If you asked the prospective customer what they thought of the service,
When are we personally successful? Do we have to be like the titans, like Obama, Jordan, Microsoft, Amazon? What do I benchmark my comparatively small
Business acumen and customer service are not incompatible. Here are 5 ways a small business can take money from their customers, and their customers will be thankful.
Profit is more like happiness than joy. Profit and happiness as the result of activities, including externalities. Joy can be manufactured.
Everyone is involved in customer service. Here is a short story showing how everyone should have it front of mind, even I.T.
Although a store may spend $10,000 a month on rent, it seems incredulous that a $100 per month spend on mystery shopping (1% of the
Can employees really be trusted? We want to trust staff because compliance is a dirty word to many avant guard managers. You get the behaviour
Before starting a mystery shop for a client we like to scope the store to see how they operate. Here is an example mystery shopping
You know the scenario, skip the queue and get automated customer service on a chat session. But beware! If you chat with Qantas online, you
Imagine throwing away half of your leads? Oh, I know you’d never do that. Maybe you’re a small business that intimately knows everything that’s going
© Copyright 2021 Service Integrity | Privacy Policy