Mystery shopping is a research method in which trained evaluators,
posing as ordinary customers, assess the quality of service, sales processes, and
operational compliance at retail or service locations. Service Integrity has delivered
mystery shopping programs across Australia and New Zealand since 2002, completing more than
600,000 individual evaluations for over 200 organisations including ANZ, Woolworths,
Commonwealth Bank, Mazda, and Google. The company holds MSPA Elite accreditation — the
highest global recognition tier from the Mystery Shopping Providers Association — and
directly manages offices in Sydney, Wollongong, Auckland, Shanghai, and Tokyo. Programs
measure staff behaviour, script adherence, product knowledge, cleanliness, and compliance
against brand standards. Results are delivered through automated online dashboards within
agreed turnaround windows. Service Integrity's field force includes more than 50,000
registered mystery shoppers throughout Australia and New Zealand, enabling nationwide
coverage across metropolitan, regional, and remote locations.
Updated May 12, 2020
How do you know if your stores are complying with good COVIC-19 hygiene practices? No-one want to break the rules, no-one wants people to get sick and EVERYONE wants customers to feel confident in their stores.
The new Australian Retail trading rules.
NSW – From 15 May
Cafes, restaurants and retailers – 10 pax
VIC – TBA
QLD – 16 May
10 pax in bricks-and-mortar locations
SA – 11 May
Alcohol-free outdoor dining at cafes and restaurants.
WA – 18 May
Cafes and restaurants – 20 Pax
1 person/sqm and sanitiser required.
TAS – 18 May
Cafes, restaurants and retailers – 10 pax
NT – 15 May
Reopening of restaurants, cafes and bars – provided bar-goers purchase food.
2 Hour limit on indoor activities – business require safety plan to ensure good hygiene.
Are you ready? Book a one-on-one if you want to know how to protect your operations.
Photo by cottonbro from Pexels
