Episode #17 – Staff recommendations – the secret sauce!
We all know the importance of word of mouth (WOM) in Sales. But there is one type of WOM which is just as important as
5 November 2015 No Comments
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We all know the importance of word of mouth (WOM) in Sales. But there is one type of WOM which is just as important as
I know I know, everyone wants feedback. But don’t do it like this. Keep in mind, this was sent to me as a customer, not
As a Mystery Shopping company we see a lot of shit. Here are some examples: “The staff member suggested I go to [competitor] because they
Leaders have FIVE attributes which are more important than Vision and Management skills, or talent. Whether you are someone looking for new leaders, or someone
The greatest frustration of most leaders is to get your people to go the direction you’ve set. To bring strategy and execution together, the two
Do you really want to be an entrepreneur? Well guess what, you can’t choose. It’s either in you or its not. It sounds all sexy,
My Australian readers know the topic well, others will know similar companies. Qantas is in a vortex of trouble and blaming everything from taxes, to
I’m calling out some retailers. You’ve probably experienced this too, but it’s not good enough. Last weekend I went shopping for tennis shoes for my
Arghhh Shopping. Malls seem to be set up for entertainment and discovery, not for shopping. You can meander along the most beautiful malls, pop in
I recently went to on Online Retailers Conference in Sydney, and expected to spend a couple of hours there bumming around and getting bored. But
Special interview with Kirsty Spraggon. Kirsty has had a massively successful career. – She’s been a top selling real estate agent, – She’s a renowned
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