2 August 2015
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Do you really want to be an entrepreneur? Well guess what, you can’t choose. It’s either in you or its not. It sounds all sexy,
My Australian readers know the topic well, others will know similar companies. Qantas is in a vortex of trouble and blaming everything from taxes, to
I’m calling out some retailers. You’ve probably experienced this too, but it’s not good enough. Last weekend I went shopping for tennis shoes for my
Arghhh Shopping. Malls seem to be set up for entertainment and discovery, not for shopping. You can meander along the most beautiful malls, pop in
I recently went to on Online Retailers Conference in Sydney, and expected to spend a couple of hours there bumming around and getting bored. But
Special interview with Kirsty Spraggon. Kirsty has had a massively successful career. – She’s been a top selling real estate agent, – She’s a renowned
There is one word that you should never be used in Customer Service situations. That word is in the first sentence of this post. Can
How do you get team agreement and buy-in? Well that depends. Do you want compliance, or creativity? Do you want people to follow the rules,
I answered the following client question with a No. Client: “Hey Steven, we’d like to have you speak at our conference about how our managers
We spend so much time and money chasing after service initiatives. Is it important? Service Integrity surveyed 324 respondents asking the following paired response questions.
Have you ever gone shopping and bought some electronic gadget only to find it’s collecting dust under the stairs? Spending money on surveys can sometimes
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