Use ignorance as a tool

We have to be careful that our politically charged and polarised world doesn’t transfer to Sales and Service. We think we “know” the truth. The

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Are you right there?

That’s a typical Australian welcome to a retail store. “Are you right there” is right up there with loose and useless statements. It can be said

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Organisational wisdom

Don’t be confused. Information is not wisdom. I’ve heard a lot of people say things like “wisdom is everywhere” – thanks to the internet. But wisdom

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