I can’t understand the recruitment policies of department stores.

You’ve probably experience this yourself.

Sunday afternoon, hardly anyone around, and staff standing around behind the counter or just standing at attention in the middle of the floor. 

It is the staff member’s job to approach customers to welcome them and ask them what they are looking for.

In this difficult situation, my wife was walking around looking to spend as a treat.

There is money to be spent, having made the trip to the big city.

This is not an abnormal situation. We see it all the time in our mystery shopping business.

Selling on the floor is like selling on the phone. You have to approach people and be prepared to be rejected or brushed off. But that is the job.

The job is not to stack coathanger. 

We left empty handed.