How to buy a car – if the dealership would only help you
I went out a did some Mystery Shopping to keep my ‘eye in’. What a revealing process. I think dealers have gone too far the
I went out a did some Mystery Shopping to keep my ‘eye in’. What a revealing process. I think dealers have gone too far the
Where do you start with Customer Service and Sales initiatives? (Vintage 2010 video) If you focus priorities, you can achieve great increases in sales. Imagine a
So, How do you get a staff member’s name when Mystery Shopping? It’s tough sometimes. But the client “needs” it. If only they had name
“I am quite disgusted that you (Service Integrity) would deny a report based on the fact the concern was raised before the fitting room and
We all know the importance of word of mouth (WOM) in Sales. But there is one type of WOM which is just as important as
I know I know, everyone wants feedback. But don’t do it like this. Keep in mind, this was sent to me as a customer, not
As a Mystery Shopping company we see a lot of shit. Here are some examples: “The staff member suggested I go to [competitor] because they
Leaders have FIVE attributes which are more important than Vision and Management skills, or talent. Whether you are someone looking for new leaders, or someone
The greatest frustration of most leaders is to get your people to go the direction you’ve set. To bring strategy and execution together, the two
Do you really want to be an entrepreneur? Well guess what, you can’t choose. It’s either in you or its not. It sounds all sexy,
My Australian readers know the topic well, others will know similar companies. Qantas is in a vortex of trouble and blaming everything from taxes, to
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