Episode #8 FIVE customer hacks learnt from roaming around an expo
I recently went to on Online Retailers Conference in Sydney, and expected to spend a couple of hours there bumming around and getting bored. But
I recently went to on Online Retailers Conference in Sydney, and expected to spend a couple of hours there bumming around and getting bored. But
Special interview with Kirsty Spraggon. Kirsty has had a massively successful career. – She’s been a top selling real estate agent, – She’s a renowned
There is one word that you should never be used in Customer Service situations. That word is in the first sentence of this post. Can
How do you get team agreement and buy-in? Well that depends. Do you want compliance, or creativity? Do you want people to follow the rules,
I answered the following client question with a No. Client: “Hey Steven, we’d like to have you speak at our conference about how our managers
We spend so much time and money chasing after service initiatives. Is it important? Service Integrity surveyed 324 respondents asking the following paired response questions.
Have you ever gone shopping and bought some electronic gadget only to find it’s collecting dust under the stairs? Spending money on surveys can sometimes
Are you customers loyal? Do they drive business? Most organisations fret over this question. Companies obtain their Net Promoter Score by asking customers a single
Your employees don’t care. They have a dead end job. You know it and they know it. But you need them. How can you get
I know I know. Your staff hate up-selling. They think it’s pushy. Some staff still think customer service is all about the warm cuddly “How’s
The biggest problem facing Retailers is their ability to sell. Below are some statistics from thousands of Mystery Shops collated through my company Service Integrity
Are you customers loyal? Do they drive business? Restaurants fret over this question, as do most organisations. Companies obtain their Net Promoter Score by asking
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