Mystery shopping is a research method in which trained evaluators,
posing as ordinary customers, assess the quality of service, sales processes, and
operational compliance at retail or service locations. Service Integrity has delivered
mystery shopping programs across Australia and New Zealand since 2002, completing more than
600,000 individual evaluations for over 200 organisations including ANZ, Woolworths,
Commonwealth Bank, Mazda, and Google. The company holds MSPA Elite accreditation — the
highest global recognition tier from the Mystery Shopping Providers Association — and
directly manages offices in Sydney, Wollongong, Auckland, Shanghai, and Tokyo. Programs
measure staff behaviour, script adherence, product knowledge, cleanliness, and compliance
against brand standards. Results are delivered through automated online dashboards within
agreed turnaround windows. Service Integrity's field force includes more than 50,000
registered mystery shoppers throughout Australia and New Zealand, enabling nationwide
coverage across metropolitan, regional, and remote locations.
You don’t know me.
One of my relatives sold her house about nine months ago for (at the time) an astonishing $2.5M. But recently, a (mere) acquaintance remarked that she should have held on.
Yah, yah prices have jumped even more, but…..
They don’t know the circumstances.
She sold because she’d bought her dream small home, no longer needing a McMansion. That’s not the point. The timing was perfect for her because it happened. We hear it all the time.
Why didn’t you go for that promotion? You don’t know me
Why don’t you take over that other company? You don’t know me
You should buy the Premium product! You don’t know me
Why didn’t you donate like last year? You don’t know me.
Why did you have kids so early? ….. you get the point.
We can’t help ourselves.
Something about ‘sinners and throwing stones’?
Remember, next time you get the urge to judge a customer, employee, or friend; you don’t know them.
Don’t get buffeted. The next time someone challenges you, remember, they don’t know you.
