Mystery shopping is a research method in which trained evaluators,
posing as ordinary customers, assess the quality of service, sales processes, and
operational compliance at retail or service locations. Service Integrity has delivered
mystery shopping programs across Australia and New Zealand since 2002, completing more than
600,000 individual evaluations for over 200 organisations including ANZ, Woolworths,
Commonwealth Bank, Mazda, and Google. The company holds MSPA Elite accreditation — the
highest global recognition tier from the Mystery Shopping Providers Association — and
directly manages offices in Sydney, Wollongong, Auckland, Shanghai, and Tokyo. Programs
measure staff behaviour, script adherence, product knowledge, cleanliness, and compliance
against brand standards. Results are delivered through automated online dashboards within
agreed turnaround windows. Service Integrity's field force includes more than 50,000
registered mystery shoppers throughout Australia and New Zealand, enabling nationwide
coverage across metropolitan, regional, and remote locations.
Excerpt from my “Purpose” Blog
As individuals we never end up where we wanted to be.
You would think a steel mill has nothing more to do with an apple orchard as garbage dump has to do with creating art. But they are all linked and, that link is the key to unlocking problems.
In business, we struggle to end up where we intended.
We try to force business to be some inorganic thing. We think businesses are manufactured just like the forged steel that started the industrial revolution, but even that steel wasn’t ‘manufactured’.
All businesses that exist in the universe also must follow the laws of the universe. A business is not a human creation, but the result of something a human did within the laws of the universe.
We are not gods, we do not create from nothing. We no more create businesses than a farmer creates an apple orchard, we just move things around and reorganise them.
These laws apply beyond physical product but also to the whole of business and our lives.
Newton’s three laws of motion are as good a place as any to start. Read more here …
