Shopper privacy statement

Shopper Privacy Statement – Updated 8th July, 2008


While information is the cornerstone of our ability to provide superior service to our clients, our most important asset is our Shoppers’ trust. For more than 32 years, respecting and protecting your privacy has been vital to our business. At Service Integrity, we understand your concerns about privacy and have created this Privacy Statement in order to demonstrate our strong commitment to the privacy of our Mystery Shoppers and the personal information that they share with us. This Privacy Statement tells you the type(s) of information we collect, how it is handled and with whom it is shared. As we continue to develop our website and take advantage of technologies to improve the services we provide, this policy will most likely change. Therefore, we encourage you to refer to this policy on an ongoing basis.

What do we do with your shopper information?

We treat all the information collected at this site as highly confidential. We will never, give or sell confidential or personal information (including your e-mail address) about our shoppers to any third party except as required by law. Keeping secure the personal information you have shared with us is a top priority for everyone at Service Integrity.

What kind of information do we have, and where did we get it?

Most of the information that we have came directly from you. When submitting your Application, or Contractor Information Sheet, you gave us information such as your name, address, and drivers license number. We also keep historical information about your mystery shopping assignments such as the types of assignments you have completed. Occasionally we may ask for your participation in surveys and obtain additional personal information from you regarding your buying habits, shopping preferences and other personal information related to the surveys. Participation in these surveys will always be optional as this information may be shared with others. Only the survey results and broad demographic information with be shared, not any of your personally identifiable information.

How do we protect your personal information?

Only a limited number of trusted Service Integrity employees who need the information to perform a specific job are granted access to personally identifiable information. Each of these employees has signed a binding Confidentiality Agreement and Non-Disclosure Agreement as a condition of their employment with Service Integrity. To log in to our proprietary system that contains information about you, our employees must enter a registered password and are granted permission to enter the system only after receiving training on how to handle personal information. The servers where we store personally identifiable information are kept in a secure, locked environment with restricted access safe behind our corporate firewalls. We have established physical, electronic, and procedural safeguards to protect your information. Should your relationship with Service Integrity end; your information will remain protected in accordance with our privacy practices as outlined in this Privacy Statement.

Changes in Personal Information:

Service Integrity’s website will allow Service Integrity Mystery Shoppers options for changing, modifying or deleting personally identifiable information previously submitted to Service Integrity. Options will include an e-mail address which can be used to request one of our employees to make the change in the database as well as a method for the Mystery Shopper to personally change the information in our database; it will be the Shopper’s option as to which method to choose.

Service Integrity’s website is not intended for children and all Service Integrity Mystery Shoppers must be over 18 years old. Service Integrity realises that children are active on the Internet but we do not knowingly collect any information from children. There are tools available from online services and software manufacturers that can prevent children from disclosing name, address, and other personal information online without parental permission.

E-Mail Communications:

Our software does not encrypt e-mail messages. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet. Please keep in mind that transmitting information via e-mail over the Internet is never completely secure and thus any information submitted may be intercepted, collected, used or disclosed by others. If you are concerned about the security of your communication(s), we encourage you to send your correspondence through Australia Post or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages.

Use of Cookies:

A “cookie” is a small amount of text that a website can send to the browser on your hard drive to assist in distinguishing your browser from a previous visitor by saving and remembering any preferences that may have been set while visiting a particular site. The use of cookies is standard on the Internet and most major websites use them. Although most web browsers automatically accept cookies, you can change your browser to erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. This gives you the chance to decide whether or not to accept it.

We want to assure visitors to the Service Integrity website that accepting a cookie does not give us access to information stored on their computer, or provide us with any information about the user, nor does a cookie take up any significant space on a user’s hard drive. At Service Integrity we do not currently use cookies on a regular basis, but we may decide to begin using this technology in the future on a very limited basis. We will revise this policy statement accordingly if we elect to begin using this technology on a regular and routine basis, so you may wish to check this policy periodically for updates

Collection of Information:

When you browse on Service Integrity’s websites at, or, your e-mail address is not automatically collected. Our web server automatically gathers and logs the following information about your visit: your Internet domain name and IP address, the type of browser and operating system used to access our site, the pages you visit and the date and time of your visit. IP addresses are not linked to personally identifiable information. We use this information primarily to learn about the number of people who visit our site and the technology used, to assist in developing changes to our website, to improve the content of our website and for business planning purposes.

What can you do to help maintain the security of information when accessing Service Integrity over the Internet?

  • Utilise the latest, generally proven (not a test or “beta” release) version of Netscape or Microsoft’s Internet Explorer browser.
  • Keep your Shopper ID and Password confidential.
  • Make sure others are not watching you enter your Shopper ID or password on your keyboard.
  • Never use the option that will allow your ID or password to be saved on your computer
  • Do not leave your computer unattended while logged onto our website. After you have finished accessing the information you need, exit the Shopper Website. This helps ensure that no one can access your information if you leave your computer on.
  • Notification of Changes: This privacy statement was last updated on 8th July, 2008. If we significantly change or modify our privacy policies, we will post notification to all users on our Shopper Message Board for a period of at least one week (7 days).
Privacy Policy Contact

Anyone with questions concerning the use of personal information by Service Integrity or security on our website may contact: Steven Di Pietro 1300 799 868, PO Box 3024 Balgownie, NSW 2519.