Growth Can Look Very Different From the Customer’s Side of the Counter
From behind the counter, the café probably looked busier than ever. Delivery drivers coming and going. More orders appearing on the screen. Coffee machines running constantly. New revenue coming from customers who were not even in the building. It looked like growth. From our side of the counter, it looked very different. Our cycling group […]
You Can Save Money and Still Make the Business More Expensive to Rebuild
Some cost cuts save money immediately. Then cost far more later. That is the part businesses often miss. When conditions tighten, the pressure is usually to reduce whatever looks non-essential. Marketing gets paused. Training is delayed. Experienced staff are replaced with cheaper ones. Customer follow-up becomes less consistent. Maintenance is pushed back. Small service standards […]