You Can Save Money and Still Make the Business More Expensive to Rebuild
Some cost cuts save money immediately. Then cost far more later. That is the part businesses often miss. When conditions tighten, the pressure is usually to reduce whatever looks non-essential. Marketing gets paused. Training is delayed. Experienced staff are replaced with cheaper ones. Customer follow-up becomes less consistent. Maintenance is pushed back. Small service standards […]
Telling Your Staff What to Do Isn’t Enough. Here’s What’s Missing.
“I’ve already told them.” You hear leaders say this all the time. They sent the email. They explained it in the meeting. They mentioned it again in the team chat. So, from their perspective, the communication happened. But the result still did not. That is where things get interesting. Because telling someone what to do […]
Stop Trying to Make Your Staff Love Their Job
You’ve heard the line. “Do what you love and you’ll never work a day in your life.” It gets thrown around a lot, especially by business owners talking about their teams. And honestly, I think it’s complete crud. Here’s why. That line works fine for you. You’re the business owner. You’ve probably got equity, or […]
This is why your staff are uncontrollable
We all know what it’s like when we lose it. It also happens to our staff with customers. We assume people control their reaction. But they don’t. Here’s why.
Should you cultivate obsessive or harmonious passion?
How do you get team agreement and buy-in? Well that depends. Do you want compliance, or creativity? Do you want people to follow the rules, and get stuff done effectively? Or do you need agility and creativity? If the former, then you need Obsessive Passion. If the latter, you need Harmonious Passion. It’s not as easy […]