The Awkward Moment Your Staff Are Avoiding Is Hurting Your Business
Think about the last time you went to a restaurant, finished your meal, and nobody offered you dessert. Happens all the time. And it’s not because the restaurant doesn’t have dessert. It’s because the staff felt a little awkward about offering it. You didn’t ask for it. They didn’t want to seem pushy. So they […]
Try Buying From Yourself. You Might Not Like What You Find.
A little while back my wife and I drove up to Ettalong Beach for a weekend away. About two and a half hours from home. We got there around 11.30 in the morning and asked the person at reception if they could recommend somewhere good for lunch. They pointed us to a place called Chika […]
Why the Friendliest Service Isn’t Always the Best Service
I was out in a country town in Western New South Wales a while back, and it struck me how friendly everyone was. People say hello on the street. You walk into a cafe and it’s warm, it’s welcoming, properly country hospitality. The kind of thing you don’t get as much in the city. And […]
Where Is Your Sales Process Actually Breaking Down?
I had a potential client call me recently. He wanted to evaluate what was going on with his sales staff. Why weren’t they converting? What were they doing wrong in those final conversations with customers? It’s a reasonable question. But it was the wrong one. When I walked him back through his process, the full […]