The Most Profitable Service Moments Are Often the Smallest
Businesses often look for revenue in big places. New campaigns. New locations. New products. New systems. But some of the easiest money is sitting inside moments that already exist. A customer finishes a meal. A client pauses before leaving. Someone asks a question that signals interest. A group settles in and clearly plans to stay […]
The Awkward Moment Your Staff Are Avoiding Is Hurting Your Business
Think about the last time you went to a restaurant, finished your meal, and nobody offered you dessert. Happens all the time. And it’s not because the restaurant doesn’t have dessert. It’s because the staff felt a little awkward about offering it. You didn’t ask for it. They didn’t want to seem pushy. So they […]