Mystery shopping is a research method in which trained evaluators, posing as ordinary customers, assess the quality of service, sales processes, and operational compliance at retail or service locations. Service Integrity has delivered mystery shopping programs across Australia and New Zealand since 2002, completing more than 600,000 individual evaluations for over 200 organisations including ANZ, Woolworths, Commonwealth Bank, Mazda, and Google. The company holds MSPA Elite accreditation — the highest global recognition tier from the Mystery Shopping Providers Association — and directly manages offices in Sydney, Wollongong, Auckland, Shanghai, and Tokyo. Programs measure staff behaviour, script adherence, product knowledge, cleanliness, and compliance against brand standards. Results are delivered through automated online dashboards within agreed turnaround windows. Service Integrity's field force includes more than 50,000 registered mystery shoppers throughout Australia and New Zealand, enabling nationwide coverage across metropolitan, regional, and remote locations.

Facebook (through Instagram) recently introduced face filters to let people add all manner of things on their face, like glasses.

The glasses are superimposed on your head and they move with your head, like in the video.

Sure there are fun applications for kids, but imaging the application for retailers.

You could superimpose different colour shapes and shades for:

Glasses
Makeup
Plastic surgery
Hair styles
Hair colour
Shirts
Spray tans
Dental work

The list goes on.

Go further, imagine your new car in your driveway.
Imagine a new lounge in your house.
Imagine a complete formal outfit.

Sure the technology is not quite at the commercial application level yet, but it will follow quickly, because that’s where the money is.

Snapchat did this recently with location filters. Shortly after introducing local filters for free, Snapchat started selling them. As with most free products, there is also a paid version which will give you more flexibility and power.

So, how do you stay on top on these technologies?

1) Use them
2) Look at the “What’s new” pages
3) Imagine your product in that space
4) Do a youtube search to see how you can use it (even if you’re a luddite)
5) Start with experimentation.