Episode #7 How even the shyest person can network and sell through relationship.

Special interview with Kirsty Spraggon. Kirsty has had a massively successful career. – She’s been a top selling real estate agent, – She’s a renowned public speaker. – She moved from Australia to the U.S. to start her own TV program called Kirsty TV. And she’s a wonderful human being. I consider her a great […]

One word you should not use in Service

There is one word that you should never be used in Customer Service situations. That word is in the first sentence of this post. Can you guess what it it? Well, that word is “you” In Customer Service and Sales environments, we are often taught to be outward focused. We are taught to: Look at […]

Should you cultivate obsessive or harmonious passion?

How do you get team agreement and buy-in? Well that depends. Do you want compliance, or creativity? Do you want people to follow the rules, and get stuff done effectively? Or do you need agility and creativity? If the former, then you need Obsessive Passion. If the latter, you need Harmonious Passion. It’s not as easy […]