Episode #12 Don’t believe your truth
Episode #11 – Your lying customers
Episode #10 Defining an entrepreneur
Do you really want to be an entrepreneur? Well guess what, you can’t choose. It’s either in you or its not. It sounds all sexy, but it’s not. To me, an entrepreneur is someone who takes a business from zero (or completely transforms and existing business). They cannot go to a Bank for finance because […]
Episode #9 – How to get customers to try in store, buy online (elsewhere).
I’m calling out some retailers. You’ve probably experienced this too, but it’s not good enough. Last weekend I went shopping for tennis shoes for my son, as well as some clothes. We travelled 40km South on Saturday to a big Mall, and then 50km north the following day to an even bigger Mall. The lack […]
Episode #8 FIVE customer hacks learnt from roaming around an expo
I recently went to on Online Retailers Conference in Sydney, and expected to spend a couple of hours there bumming around and getting bored. But I not only stayed till close, I also stayed for the networking event, and returned the day after. I never do that. Clearly I stayed because I got awesome value […]
Episode #7 How even the shyest person can network and sell through relationship.
Special interview with Kirsty Spraggon. Kirsty has had a massively successful career. – She’s been a top selling real estate agent, – She’s a renowned public speaker. – She moved from Australia to the U.S. to start her own TV program called Kirsty TV. And she’s a wonderful human being. I consider her a great […]
Episode #6 Team Buy in
One word you should not use in Service
There is one word that you should never be used in Customer Service situations. That word is in the first sentence of this post. Can you guess what it it? Well, that word is “you” In Customer Service and Sales environments, we are often taught to be outward focused. We are taught to: Look at […]
Should you cultivate obsessive or harmonious passion?
How do you get team agreement and buy-in? Well that depends. Do you want compliance, or creativity? Do you want people to follow the rules, and get stuff done effectively? Or do you need agility and creativity? If the former, then you need Obsessive Passion. If the latter, you need Harmonious Passion. It’s not as easy […]
