Everyone is in Customer Service

Everyone is involved in customer service. Here is a short story showing how everyone should have it front of mind, even I.T.

The iconic brand doing a Blockbuster

An iconic Australian department store (DJ’s) is doing its best Blockbuster impersonation. They are reducing two Sydney flagship stores to 1, and eliminating 6 floors. Profits have been declining every year for 15 years (lightening reaction times). Online sales rose 46.8 per cent and now account for 7.7 per cent of total sales. But they […]